![]() Managed revenue cycle management collected payment at the time of service for all visits and prepared nightly deposits.Ensured complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash, or a combination) for each visit, and collection of payment as directed by the EMR.Successfully implemented the clinic-level business plan designed to meet business goals.Supported the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations.Reprioritized continually throughout the day to fulfill patient and business needs.Resolved conflict using appropriate management techniques.Maintained patient confidentiality following PHI and HIPAA standards.Worked with pharmacy and front store staff to provide a complete patient experience.Customized communication style to effectively influence quality outcomes and patient needs.Increased patient engagement and satisfaction through the integration of feedback from patients, management, and peers.Effectively collaborated within a patient care team, including fellow Providers, Physicians, paraprofessionals, Pharmacists, and other allied members of the health care team.Documented all patient care within an EHR as per Clinic policies and procedures.Constantly created a warm and welcoming environment for patients and families. Offer patient counseling including pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling, and medication management. Evaluate primary care, acute, chronically ill, and transitional care patients. Provided healthcare education, counseling, and disposition planning for patients and families. Created informational handouts and designed patient laboratory status letters.Obtained health history, maintained detailed records, and provided patient/ family education tailored towards individual needs.Contributed productively to scheduled and non-scheduled changes, emergencies, and stressful environments.Embarked into the innovation planning committee crafted a directory for float staff, introduced colorful scrubs day, created reports, and bulletin boards.Ensured a safe and secured environment for patients, staff, and visitors.Answered and clarified patient’s concerns making sure that doctors’ orders are followed on time.Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Optimized patient care by creating a safe, hygienic, and high-quality hospital environment continually worked to accelerate patient recovery by minimizing infections. Worked closely with doctors to facilitate and support all administration duties for the medical practice.Managed electronic health system submitted electronic authorizations for patient medications.Associated potential kidney transplant patients with community services and agencies. ![]() Administered patient records to ensure accuracy for submission for the kidney transplant list.Administered medications for patients as directed by physicians.Ensured compliance with all health care regulations, including HIPAA and OSHA.Delivered compassionate support, attention, and assistance to patients and families.Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. ![]()
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